Scheduling appointments
If you would like to schedule an appointment or have specific questions and would like to speak with Dr. Hyun directly, please call (626) 578-5575 and leave a message.
Late or Missed Appointments
If you are more than 15 minutes late, you may be asked to reschedule your appointment and your session will END ON TIME.
As a courtesy, please contact the office at least 24 hours in advance if you need to change or cancel your appointment.
Telephone calls
Please leave a message with your name, phone number and purpose of call and your call will be answered as soon as possible. If you are calling outside of business hours, please leave a message and you will receive a call the next business day.
In case of a life-threatening emergency, please call 911 or go to the nearest emergency room.
Prescription Refills
For your convenience, you may pick up common prescriptions in the office.
Insurance Coverage
It is recommended for all patients to have health insurance for emergency, hospital or specialist coverage. The advantage of Direct Primary Care is that your physician is trying to help you avoid use of such services, and save you money along the way.
Dr. Hyun is considered an “out of network” provider. You are responsible for the full cost of your visit at the time of the appointment. After your treatment, if you are not a member, upon request you will be provided with a super bill with billable medical codes which you may submit to your insurance company for reimbursement. If you have an HMO your insurance company will not reimburse you. DPC members are not allowed to submit super bills for services already covered with the exception of Osteopathic Manipulation services.
If you are interested in pursuing reimbursement for OMM services, it is recommended to contact your insurance provider and ask them about your coverage prior to your first appointment. Contact information for your insurance company can usually be found on your insurance card. Keep in mind that they only cover pain related conditions. So if you are coming in for fertility, allergies, or digestive issues your insurance company will not reimburse you.
Methods of Payment
We accept ACH, Venmo, Zelle, cash, check or credit card (Visa, Mastercard & Discovercard). A discount may be applied for non-credit card payments. When we charge your credit card, you will receive a receipt by the email/text.
DPC patients will be placed on an automatic billing plan.
Additional Fees
- Returned checks: If your check is returned to us for any reason, you will be charged $30 in addition to any bank charged incurred.
- Missed appointments: Please be courteous and cancel your appointment with at least a 24 hour notice.
- Completion of forms: No fee for DPC members. There will be a $20 charge in addition to your office visit for filling out any health related forms for non-members.
- Records: We will provide you, upon written request, an electronic copy of your medical record. There will be a $30 charge to provide the record to you, your insurance company, or any provider to whom we have not referred you for treatment.
Confidentiality and Its Limits
Our discussions are strictly confidential and will not be shared with anyone without your express written permission. There are, however, certain exceptions you should know about:
- We are required to report suspected cases of child abuse to the police and to the Child Protective Services Division of the Department of Public Social Services.
- We must report spousal abuse and elder abuse to the police.
- We may need to contact public safety officers if we believe that a patient may be in imminent dnger of harming themselves or others.
- We are obliged to attempt to warn and protect intended victims if we have reason to believe a patient is likely to inflict bodily harm on someone else.
- We may be ordered by a court of law to testify or to release medical records.
Confidentiality with Adolescent Minors
While we encourage teenagers to share information about their health with their parents or guardians, there will be some issues your child would rather talk about with a health care professional. California law allows teenagers to receive some health care services on their own and health care providers have to keep those services confidential. Permission from an adolescent minor is required before information can be released to their guardians. This includes:
- The prevention or treatment of pregnancy or sexually transmitted diseases and other contagious diseases.
- The diagnosis and treatment of sexual and physical abuse.
- Care and counsel for drug or alcohol problems.
Anti-discrimination Policy
Dr. Hyun does not discriminate against any person on the basis of age, gender, race, color, national origin, disability, religion, or sexual orientation.
Patient Dismissal
While we make every effort to work with you, sometimes it is best for all parties involved to part company. If you are dismissed from the practice, you will be allowed a 30-day grace period for urgent treatment in our office. After that time, you will be required to seek the services of another physician at another office. Reasons for dismissal may include: failure to keep appointments, noncompliance, abuse of staff, and non-payment.
